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조인숙 ( Cho In-Sook ) - 인하대학교 간호학과
최원자 ( Choi Won-Ja ) - 서울특별시보라매병원 간호부
최완희 ( Choi Wan-Hee ) - 서울대학교병원 간호부
현미숙 ( Hyun Mi-Suk ) - 동국대학교 일산병원 간호부
박연옥 ( Park Yon-Ok ) - 아주대학교병원 간호부
이유나 ( Lee Yu-Na ) - 고려대학교 구로병원 간호부
조의영 ( Cho Eui-Young ) - 배재대학교 간호학과
황옥희 ( Hwang Ok-Hee ) - 국립암센터 간호부
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Abstract
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Purpose: The usability, user satisfaction, and impact of electronic nursing record (ENR) systems were investigated.
Methods: This mixed-method research was performed as a time-motion (TM) study and a survey which were carried out at six hospitals between August and November 2013. The TM study involved 108 nurses from medical, surgical, and intensive care units at each hospital, plus an additional 48 nurses who served as nonparticipating observers. In the survey, 1879 volunteer nurses completed the Impact of ENR Systems Scale, the System Usability Scale, and a global satisfaction scale. Qualitative and quantitative analyses were performed.
Results: The mean scores for the ENR impact, system usability, and satisfaction were 4.28 (out of 6), 58.62 (out of 100), and 74.31 (out of 100), respectively, and they differed significantly between hospitals (F=43.43, p<.001, F=53.08 and p<.001, and F=29.13 and p<.001, respectively). A workflow fragmentation assessment revealed different patterns of ENR system use among the included hospitals. Three user characteristics-educational background, practice period, and experience of using paper records-significantly affected the system usability and satisfaction scores.
Conclusion: The system quality varied widely among the ENR systems. The generally low-to-moderate levels of system usability and user satisfaction suggest many opportunities for improvement.
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KeyWords
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전자건강기록, 간호기록, 타임모션 연구, 사용자-컴퓨터 인터페이스, 업무 만족
Electronic health records, Nursing records, Time and motion studies, User-computer interface, Work satisfaction
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원문 및 링크아웃 정보
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등재저널 정보
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